Contact

Contact BRUMELVA

Let’s Talk About Your Space

Need help choosing a product, checking an order, or understanding delivery details? The BRUMELVA customer care team is available to assist with questions before and after your purchase.

You may contact us regarding:

  • Product dimensions, materials, or features

  • Order confirmation and payment questions

  • Shipping and tracking updates

  • Damaged, missing, or incorrect items

  • Return and refund requests

  • General feedback about your shopping experience

We recommend contacting us by email when your inquiry includes photographs, order details, or supporting documents.

Customer Care Email

service@ibnna.shop

For order-related assistance, please include:

  • Your full name

  • Your order number

  • The email address used during checkout

  • A clear description of the issue

  • Relevant photographs, when applicable

Providing complete information helps our team review your request more efficiently.

Phone Support

+1 (585) 889-8520

Telephone support may be used for general product, order, or customer-service questions.

Please do not provide complete payment-card numbers, security codes, account passwords, or other sensitive financial information by phone, email, or text message.

Business Address

BRUMELVA™
3530 Union St
North Chili, NY 14514
United States

This is our business contact address. It may not be the correct destination for product returns.

Please obtain written return authorization and the designated return address from our customer care team before mailing any merchandise. Packages sent without authorization may be delayed, refused, or returned to the sender.

Customer Service Hours

Monday through Friday
9:00 AM–6:00 PM Eastern Time

Messages received outside regular service hours will be reviewed on the next available business day.

Response times may be longer during weekends, public holidays, major promotions, severe weather, or periods of unusually high inquiry volume.

Before Contacting Us

To help us provide a useful response, please review your order confirmation and any available tracking information before submitting a request.

For furniture-related concerns, include photographs showing:

  • The complete product

  • The affected area

  • The outer shipping package

  • The carrier label

  • Any damaged or missing components

Keep the product and its original packaging until our team confirms the next step.

We’re Here to Help

At BRUMELVA, thoughtful service is part of creating a better home experience.

Whether you are preparing to place an order or need assistance with a product already delivered, we will make a reasonable effort to review your inquiry carefully and guide you toward the appropriate next step.

Thank you for choosing BRUMELVA.

BRUMELVA — shaped for quiet living.

© 2026 BRUMELVA. All rights reserved.