Return and refund policy

Return and Refund Policy

Last Updated: July 20, 2026

Returns at BRUMELVA

At BRUMELVA, we want you to feel informed and confident when selecting furniture and home products for your space.

This policy explains the conditions for returning an item, reporting delivery damage, requesting a replacement, and receiving an eligible refund.

Because furniture may be oversized, assembled, or shipped through specialized carriers, please contact us before returning any product.

1. Standard Return Period

You may request a return within 30 calendar days after the order is delivered.

A request submitted within this period is subject to review and does not automatically mean that the return has been approved.

To qualify for a standard return, the product must:

Be unused and in substantially the same condition in which it was delivered
Show no signs of wear, staining, washing, modification, or improper handling
Include all original components, hardware, accessories, manuals, labels, and tags
Be disassembled when required by the return instructions
Be packed securely in its original product packaging
Include a valid receipt, order confirmation, or other proof of purchase

Furniture that has been fully assembled, installed, altered, damaged after delivery, or used beyond what is reasonably necessary to inspect it may not qualify for a full refund.

2. Starting a Return

Before mailing or handing a product to a carrier, contact our customer care team at:

service@ibnna.shop

Please include:

Your full name
Your order number
The email address used during checkout
The name of the product
The reason for the return
Photographs of the product and packaging
Photographs of any damage or defect, when applicable

After reviewing the request, we will confirm whether the item is eligible and provide the appropriate instructions.

Depending on the product and reason for return, these instructions may include:

The authorized return destination
Packaging requirements
A carrier or freight-service method
A prepaid or customer-paid return label
Pickup or drop-off instructions
A return authorization reference

Products sent without prior written authorization may be rejected, delayed, or returned to the sender.

3. Return Shipping Costs

Responsibility for return transportation depends on why the product is being returned.

BRUMELVA Error or Product Problem

When we confirm that an item was delivered damaged, defective, incomplete, or materially different from the item ordered, we may provide an approved return label, arrange collection, send replacement components, or offer another appropriate remedy.

Change-of-Mind Returns

For returns based on preference, dimensions, color choice, style, accidental ordering, or another reason unrelated to product fault, the customer may be responsible for return transportation.

For furniture and oversized products, return freight costs can be substantially higher than standard parcel shipping.

Any applicable return cost or deduction will be communicated before the return is finalized.

Original shipping charges are generally non-refundable unless:

BRUMELVA shipped an incorrect product
The product was confirmed defective or damaged in transit
The entire order was cancelled before shipment
Reimbursement is required by applicable law
We expressly agree otherwise in writing

Unauthorized postage, expedited shipping, storage charges, customs costs, and self-arranged freight expenses will not be reimbursed unless approved in advance.

4. Furniture Condition Requirements

To help prevent damage during return transportation, furniture must be prepared according to the instructions supplied by our customer service team.

Returned furniture may be refused or subject to a reduced refund when it:

Has been assembled and cannot be safely returned to its original condition
Contains drill holes, wall-mounting marks, or installation damage
Is missing screws, fittings, shelves, cushions, legs, or other components
Has stains, odors, pet damage, smoke exposure, scratches, or signs of use
Has been refinished, painted, cut, repaired, or otherwise modified
Is returned without suitable protective packaging
Is damaged because it was packaged improperly by the customer

Do not attempt to return large furniture through an unapproved carrier or parcel service.

5. Damaged, Defective, or Incorrect Orders

Inspect all packages promptly after delivery.

For furniture or oversized shipments, check the outer packaging before accepting the delivery whenever reasonably possible.

The outer package shows significant damage
The furniture is cracked, broken, bent, scratched, or stained
Hardware or components are missing
The wrong item, size, color, or quantity was delivered
The product does not function as reasonably expected

Damage reports should be submitted within 72 hours after delivery whenever possible.

Please provide:

Photographs of the complete product
Close-up photographs of the affected area
Photographs of the outer carton and internal packaging
A photograph of the shipping label
A description of missing or damaged components
Video evidence when necessary to demonstrate a functional defect

Keep the product, shipping carton, protective materials, and all included components until we provide further instructions.

Depending on the circumstances, BRUMELVA may offer:

Replacement hardware or components
Repair assistance
A replacement product
An appropriate partial refund
A full refund
Another remedy required by applicable law

The available solution will depend on the nature of the issue, product availability, and the evidence supplied.

6. Products That Are Not Normally Returnable

Unless required by applicable law, the following items are generally excluded from change-of-mind returns:

Custom-built or personalized furniture
Made-to-order products
Products altered according to customer specifications
Final-sale merchandise
Gift cards or store-value products
Clearance products clearly identified as non-returnable
Opened hygiene-sensitive products
Mattresses, bedding, cushions, or upholstered goods where a hygiene seal has been removed
Products containing hazardous or restricted materials
Items damaged through misuse, neglect, improper assembly, or unauthorized repair
Products returned after the applicable return period

A product being discounted does not automatically make it final sale. The product page or checkout notice must identify it as final sale for that restriction to apply, except where otherwise permitted by law.

7. Measurements and Access Requirements

Customers are responsible for reviewing product measurements before ordering.

Please confirm that the packaged product can pass through:

Exterior doors
Hallways
Staircases
Elevators
Room entrances
Building access points

A correctly supplied product generally will not be treated as defective solely because it does not fit through the customer’s doorway, elevator, staircase, or intended room.

Returns caused by measurement or access issues may be treated as change-of-mind returns and may be subject to return freight costs.

8. Exchanges

Direct exchanges are not guaranteed because stock levels may change while a return is being processed.

The most reliable way to obtain a different item is to:

Request authorization for the original product.
Return it according to the approved instructions.
Place a separate order for the preferred product after the return is accepted.

When a product is damaged, defective, incomplete, or incorrect, we may arrange a replacement without requiring a separate purchase.

Replacement products are subject to availability. When an identical item is unavailable, we may offer an alternative solution or an eligible refund.

9. European Union Withdrawal Rights

When an eligible order is delivered to a consumer in the European Union, the customer may have a statutory right to withdraw from a qualifying distance purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, the customer must send a clear withdrawal request before the applicable deadline expires.

After notifying us, the customer must return the product within the period required by applicable law.

Unless local law or our written authorization provides otherwise:

The customer may be responsible for direct return transportation costs
Furniture must be packaged safely for return
The customer may inspect the product only as reasonably necessary to establish its nature, characteristics, and operation
A deduction may apply when handling has reduced the product’s value
Custom-made, personalized, hygiene-sensitive, perishable, or other legally exempt goods may not qualify

This section does not replace or reduce any mandatory consumer protection available in the customer’s country.

When this policy conflicts with a consumer right that cannot legally be waived, the mandatory legal rule will apply.

10. Return Inspection

Authorized returns are inspected after reaching the designated facility.

The inspection may verify:

That the correct product was returned
That all parts and accessories are included
That the item matches the condition described in the return request
That the product was returned within the authorized period
That the packaging and shipping instructions were followed
Whether the product has lost value because of use, damage, assembly, or modification

We will notify you when the return has been reviewed.

A refund may be declined or reduced when the returned product does not satisfy the approved conditions, subject to applicable law.

11. Refunds

When a return is approved after inspection, the eligible refund will normally be issued to the original payment method.

Please allow up to 10 business days after refund approval for processing.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the credit to your account. Financial-institution processing times are outside BRUMELVA’s direct control.

Contact us if more than 15 business days have passed since you received written confirmation that your refund was approved.

Do not send complete card numbers, card security codes, passwords, or authentication codes when asking about a refund.

12. Partial Refunds and Deductions

Where permitted by law, a partial refund may apply when:

Parts, accessories, manuals, or hardware are missing
The original packaging is absent or unusable
The product shows signs of assembly or use
The product was handled beyond what was necessary for inspection
The item was damaged after delivery
Return transportation or collection costs are the customer’s responsibility
The value of the product has been reduced while in the customer’s possession

We will explain any material deduction made after inspection.

13. Cancelled and Refused Deliveries

Do not refuse a shipment without first contacting us.

A package refused at delivery or returned because of:

An incorrect address
Missed delivery appointments
Failure to collect the shipment
Restricted property access
Unpaid customs charges
Refusal by the recipient

may not qualify as a standard authorized return.

Where legally permitted, an eligible refund may be reduced by original shipping costs, return freight charges, carrier fees, storage charges, customs expenses, or other costs incurred in recovering the product.

14. Return Destination

The address below is BRUMELVA’s business contact address and should not be used automatically for merchandise returns:

BRUMELVA™
3530 Union St
North Chili, NY 14514
United States

Furniture and home products may need to be returned to a separate warehouse, supplier facility, or freight terminal.

The correct destination and shipping instructions will be provided after the return is authorized.

BRUMELVA is not responsible for products mailed to an unauthorized or incorrect address.

15. Return and Refund Support

To request a return or ask about a refund, contact:

Email: service@ibnna.shop
Phone: +1 (585) 889-8520

Please include your order number and the email address used during checkout.