Shipping Policy

Delivery Information for BRUMELVA Orders

At BRUMELVA, we understand that furniture and home products require careful handling from the moment an order is placed until it reaches your space.

This Shipping Policy explains how we prepare orders, calculate shipping charges, provide tracking information, and handle delivery-related concerns.

By placing an order through our website, you agree to the processing times, estimated transit periods, and delivery conditions described below.

1. How Orders Are Fulfilled

BRUMELVA works with selected suppliers, warehouses, and logistics partners to deliver furniture and home products to customers in different regions.

Depending on product size, availability, and destination, an order may be dispatched from:

• A regional fulfillment center

• A supplier-operated warehouse

• An international distribution facility

• A specialized furniture or parcel carrier

Products included in the same order may be stored at different locations. For this reason, one order may be divided into multiple shipments and delivered on separate dates.

No extra shipping charge will be added solely because an order is sent in more than one package.

2. Order Processing

Most orders require 2–4 business days for payment review, inventory confirmation, product checks, packaging, and shipment preparation.

During holidays, major promotional events, or periods of unusually high order volume, processing may take up to 5 business days.

Business days do not include Saturdays, Sundays, or recognized public holidays.

Processing time is separate from delivery time. The estimated transit period begins after the order has been handed to the carrier.

Large, oversized, or made-to-order furniture may require additional preparation. When a different processing period applies, it should be displayed on the relevant product page or communicated after purchase.

3. Shipping Charge

A flat shipping charge of $5.99 per order applies unless a different amount is clearly displayed during checkout.

This standard charge does not include:

• Customs duties

• Import taxes

• Local carrier surcharges

• Remote-area delivery fees

• Currency-conversion charges

• Optional expedited services

• Special handling requested by the customer

The final shipping amount shown at checkout will apply to the order.

4. Estimated Delivery Times

Estimated delivery periods depend on the destination and the carrier assigned to the shipment.

These timeframes are estimates and do not represent guaranteed arrival dates.

Delivery may take longer because of:

• Customs inspections

• Severe weather

• Carrier congestion

• Transportation interruptions

• Public holidays

• Incorrect or incomplete addresses

• Remote delivery locations

• Government restrictions

• Circumstances beyond our reasonable control

Furniture and oversized packages may also require additional carrier coordination.

5. Shipment Confirmation and Tracking

After an order is dispatched, we will normally send a shipping confirmation message to the email address provided during checkout.

When available, the message will include:

• A tracking number

• A carrier name

• A tracking link

• Separate tracking details for split shipments

Tracking information may take 1–3 business days to become active after a shipping label is created.

A lack of immediate tracking activity does not necessarily mean the package has stopped moving. Some carriers do not record every transfer between facilities.

6. Furniture and Oversized Deliveries

Certain furniture products may be too large for standard parcel services and may be delivered by a freight or specialized carrier.

For these shipments:

• The carrier may contact you before delivery

• A valid daytime telephone number may be required

• Someone may need to be present to receive the package

• Delivery may be limited to the building entrance, curb, lobby, or another accessible location

• Carry-in, room placement, unpacking, assembly, and packaging removal are not included unless specifically stated

Customers are responsible for checking that hallways, doorways, elevators, staircases, and entry areas are large enough for the product and package.

Measurements should be reviewed before ordering. BRUMELVA is not responsible when a correctly supplied product cannot fit through the customer’s access route.

7. Delivery Address Requirements

Customers must provide a complete and accurate delivery address when placing an order.

Please review:

• Recipient name

• Street number and street name

• Apartment, suite, or unit number

• City and state

• Postal code

• Country

• Telephone number

• Email address

BRUMELVA is not responsible for delivery problems caused by incomplete, outdated, or incorrect information entered by the customer.

Additional shipping or redelivery costs may apply when a package must be redirected, returned, or shipped again because of an address error.

8. Order Changes and Cancellations

Orders may enter processing shortly after they are submitted.

Requests to cancel an order or change the shipping address must be emailed to:

service@ibnna.shop

Please contact us within 12 hours after placing the order and include:

• Your order number

• The email address used at checkout

• The requested change

• The correct address, when applicable

We will make a reasonable effort to assist, but changes and cancellations are not guaranteed.

Once an order has been packed, assigned to a carrier, transferred to a warehouse, or dispatched, it may no longer be possible to modify or cancel it.

9. International Duties and Taxes

International shipments may be sent under Delivered Duty Unpaid, or DDU, terms unless checkout states otherwise.

This means that the customer may be responsible for:

• Import duties

• Customs taxes

• Value-added tax

• Brokerage charges

• Local handling fees

• Other fees imposed by the destination country

These charges are determined by customs authorities or local service providers and are not included in the standard BRUMELVA shipping charge.

Customers should review the import rules of their country before placing an international order.

BRUMELVA does not control customs processing and cannot guarantee how long an international package will remain under inspection.

10. Delivery Inspection

Please inspect the package as soon as it arrives.

For furniture and larger products, check the exterior packaging before signing for delivery whenever possible.

If the package shows visible damage:

• Take photographs before opening it

• Ask the carrier to record the damage

• Keep the shipping carton and protective materials

• Photograph the carrier label

• Inspect the product and all components

Do not discard the packaging until you have confirmed that the product is complete and undamaged.

11. Products Damaged During Delivery

If an item arrives damaged, contact us within 72 hours after delivery at:

service@ibnna.shop

Please provide:

• Your order number

• A description of the damage

• Photographs of the complete product

• Close-up photographs of the affected area

• Photographs of the outer packaging

• A photograph of the shipping label

• Information about any missing or damaged parts

After reviewing the claim, we may offer replacement parts, a replacement product, a refund, or another appropriate solution.

A free replacement is subject to verification, product availability, and compliance with the reporting requirements above.

Please keep the product and all original packaging until our customer service team provides written instructions.

12. Packages Lost in Transit

A package is considered lost only after the carrier confirms that it cannot be located or delivered.

When a shipment is officially confirmed lost, BRUMELVA will review the case and may arrange a replacement at no additional charge.

A shipment is not automatically considered lost because tracking has not changed for several days.

Before approving a replacement, we may need to:

• Contact the carrier

• Open a delivery investigation

• Confirm the delivery address

• Request additional information from the customer

• Wait for the carrier’s formal decision

13. Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it, please first:

• Check all entrances and delivery areas

• Ask household members

• Contact neighbors

• Check with reception, building management, or mailroom staff

• Review any available carrier delivery photograph

• Contact the carrier directly

Notify BRUMELVA promptly if the shipment remains missing.

Packages marked delivered by the carrier are not automatically eligible for a replacement or refund. Each case will be reviewed based on the available delivery records and applicable law.

14. Missed, Refused, and Undeliverable Deliveries

Customers are responsible for following carrier instructions and being available when an appointment or signature is required.

A shipment may be returned because of:

• Repeated missed delivery attempts

• Refusal by the recipient

• Failure to collect the package

• Incorrect address information

• Restricted access to the property

• Unpaid customs charges

• Inability to contact the recipient

Where legally permitted, any eligible refund may be reduced by original shipping costs, return transportation charges, storage fees, customs expenses, or redelivery costs.

Please contact us before refusing a delivery so we can review the available options.

15. Delays Outside Our Control

BRUMELVA works with independent fulfillment partners and carriers. We cannot directly control every stage of transportation.

We are not responsible for delays caused by:

• Customs authorities

• Carrier service interruptions

• Extreme weather

• Natural disasters

• Labor disputes

• Public emergencies

• Supply-chain interruptions

• Government actions

• Incorrect customer information

• Other events outside our reasonable control

We will make a reasonable effort to provide available tracking information and assist with carrier inquiries.

16. Shipping Support

For questions about order preparation, tracking, delivery, damage, or a shipment confirmed lost, contact:

BRUMELVA™
3530 Union St
North Chili, NY 14514
United States

Email: service@ibnna.shop
Phone: +1 (585) 889-8520

Please include your order number and the email address used during checkout.

Do not send furniture or other products to the business address unless our customer service team has provided written return authorization and confirmed the correct destination.

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